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“John Marshall’s externship program offers quality field placements that develop professional and practical skills while ensuring  successful and meaningful on-the-job performance.” Paul Nam, Graduate (’12)

Student Complaints

As an ABA-accredited law school, Atlanta’s John Marshall Law School is subject to the ABA Standards for Approval of Law Schools.  The ABA Standards may be found at http://www.americanbar.org/groups/legal_education/resources/standards.html.  Any student at the law school who wishes to bring a formal complaint to the administration of the law school of a significant problem that directly implicates the school’s program of legal education and its compliance with the ABA Standards should do the following:

  1. Submit the complaint in writing to the Associate Dean for Academic Affairs.  If the Associate Dean for Academic Affairs is not available, then to the Associate Dean of Students.  The writing may consist of e-mail, U.S. mail, or fax.
  2.  The writing should describe in detail the behavior, program, process, or other matter that is the subject of the complaint, and should explain how the matter implicates the law school’s program of legal education and its compliance with a specific, identified ABA Standard(s).
  3. The writing must provide the name, official law school e-mail address, and a street address of the complaining student, for further communication about the complaint.
  4. The Associate Dean for Academic Affairs or the Associate Dean of Students, will acknowledge the complaint within three business days of receipt of the written complaint.  Acknowledgment may be made by e-mail, U.S. mail, or by personal delivery, at the option of the Associate Dean.
  5. Within two weeks of acknowledgment of the complaint, the administrator, or the administrator’s designee, shall either meet with the complaining student, or respond to the substance of the complaint in writing.  In this meeting or in this writing, the student should either receive a substantive response to the complaint, or information about what steps are being taken by the law school to address the complaint or further investigate the complaint.  If further investigation is needed, when the investigation is completed, the student shall be provided either a substantive response to the complaint or information about what steps are being taken by the law school to address the complaint within two weeks after completion of the investigation.
  6. Appeals regarding decisions on complaints may be taken to the Dean of the law school.  Any decision made on appeal by the Dean shall be final.
  7. A copy of the complaint and a summary of the process and resolution of the complaint shall be kept in the office of the Associate Dean for Academic Affairs for a period of eight years from the date of final resolution of the complaint.